Motorola Asia Pacific Customer Solutions Centre (CSC) has invested RM36mil in the Advanced Communications Laboratory here to reflect the company's continued commitment to customer support and technology innovation.
Motorola country president (Malaysia) Datuk Robin Seo said yesterday that the setting up of the laboratory and the facilities available would enable the bulk of Motorola's products to be designed, developed and tested at source here.
The laboratory has been operational since February.
Seo said the Asia-Pacific CSC was one of three worldwide, representing an extension of Motorola’s existing TETRA (Terrestial Trunked Radio) and APCO (Association of Public Safety Communications Officials)-based radio communications systems and applications for specific markets like public safety and rail transport.
Motorola’s other two CSCs are in Berlin (Germany) and Chicago (the United States).
Seo said the laboratories housed at the CSC enabled the centralisation of all engineering and testing activities.
“It is also to provide end-to-end customer engineering support and, eventually, facilitating faster time for marketing,” he said at a media familiarisation tour of the Advanced Communications Laboratory yesterday.
Motorola country sales manager (networks and enterprise) Mohd Asri Hassan Sabri Asri said the company was the only communication vendor that had the expertise to design, manufacture and implement mission critical communications system based on APCO and TETRA. -theStar
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